Faq

General Inquiries

How do I check my order status?

An order confirmation email will be sent after purchase, allowing you to monitor your order updates conveniently.

Can I modify my submitted order?

Order revisions are permitted only prior to shipment arrangement.

No adjustments can be made once the order is being packed, in transit or successfully delivered.

What payment options are available?

We offer two secure payment methods for shoppers:

PayPal Payment

PayPal serves as our main transaction channel, supporting Mastercard, Visa, American Express and Discover cards.

Direct Card Payment

Direct checkout with Visa, Mastercard, American Express and Discover credit cards is also accessible.

What billing currency is applied?

All transactions are calculated in US Dollars.

Cards issued in other currencies will be converted by your bank based on real-time local exchange rates.

Are installment payments available?

Yes, customers can choose three-installment payment plans for orders.

What regions do we ship to?

We deliver goods globally, covering Asia, North and Central America, Europe and Oceania. Payment can be completed via PayPal or credit cards.

What is the overall processing and delivery period?

Orders generally take 3 to 7 working days to get processed.

Final delivery time varies depending on selected shipping solutions.

How to track shipped parcels?

Tracking details will be attached in the confirmation email sent right after order placement.

What happens if I cannot receive the parcel?

Couriers will arrange redelivery on the next working day or reschedule drop-off time according to local logistics rules.

Undelivered items may need to be picked up at nearby local postal outlets.

Am I eligible to return purchased goods?

Returns are accepted subject to the below terms:

Items must be bought directly from our official store

Goods remain unworn and kept in original perfect condition

All return applications need submission within 14 days upon delivery

Get in touch with customer service to initiate return procedures.

Is product exchange service provided?

Exchanges follow identical regulations as return policies.

State your preferred new product style when contacting support for applications.

Does return shipping come free?

Reach customer support to acquire official return address first. Securely repack items with original packaging and enclose purchase proof inside.

Free return postage applies only to qualified cases. Shipping fees will be deducted from refunds if returns are not caused by our side faults.

How long does return review take?

Returned packages will be inspected within 14 days after warehouse arrival.

Approved refunds, exchanges and store credits will be handled within 14 working days.

Feel free to contact our support team anytime for further questions.