Return & Refund Policy
Thank you so much for placing your order with us! We truly hope you love everything you’ve bought. Should you not be completely satisfied for any reason, you are welcome to send your item back to us. Kindly read the full return guidelines below.
Returns Eligibility
To be eligible for a full refund, your item must be sent back within 14 calendar days starting from your purchase date. All returned goods need to be kept in their original condition and must not have any form of damage.
How to Return
If you wish to start a return request, please get in touch with our support team to obtain our official return shipping address. Once you have the address, carefully repack the product using its original packaging, and place your purchase proof inside the package.
Return shipping fees may be waived under specific circumstances. When the return is not due to our mistake or error, the shipping cost will be subtracted from your refund amount.
Refund Information
After we receive and check your returned package, we will begin processing your refund or exchange request. Please allow up to 14 business days from the day we receive your parcel for completion.
Refunds typically take 1–2 billing cycles to show on your credit card statement, subject to your card provider’s processing schedule. We will send you an email alert as soon as your return request is fully completed.
Non-Returnable Items
The following categories cannot be returned or exchanged:
- Perishable products
- Personal intimate clothing
- Gift cards
- Custom personalized goods
- Digital downloadable items
If your item arrives faulty or damaged, please contact us through the contact details provided to arrange your refund or replacement.
Sale Item Policy
Refund eligibility only applies to regular full-price goods. All clearance and sale items are considered final sales and are not eligible for refunds.
Exchanges Policy
We only provide product exchanges for goods that arrive defective, broken, or incorrect. If you want to swap your item for the same style, please send an email to greatdivideonline.shop.
Any Questions?
If you have any doubts or questions regarding our return rules, please don’t hesitate to reach out to our support team anytime.
Important Reminder
Order cancellation can only be done before your item is shipped or starts production. Cancelled orders will be fully refunded in full amount. Once your package has been dispatched, order cancellation will no longer be accepted.
Our standard order handling time ranges from 2 to 7 business days.
When a return is requested voluntarily by the customer, you will be responsible for all return shipping costs, which will be calculated based on the courier you choose.
If you receive damaged, defective, or wrong items caused by our side, all return shipping fees will be covered by us at no cost to you.